Frequently Asked Questions
Everything you need to know about shopping with Remix Casuals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to generate a prepaid return shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, casual fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Are your materials sustainably sourced?
At Remix Casuals, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.